Security and Privacy is important to us and it is to you. For your safety, security, and privacy SWS-Pearls participates in several industries recognized Privacy programs.
Information We Collect
Upon placing an order we collect your personal information:
First Name and Surname
Credit Card Billing Address
Credit card information
We also collect aggregate information on our visitors. The information allows us to track which pages our customers visit and then through the various analytic package, a process that information to help improve the usability of our site. The log information is that is stored is the inbound IP address of our visitors, the pages they access, length of time on those pages, referring web sites. This information can be processed into a large variety of ‘purpose’ reports depending on the parts of the web site that are currently being analyzed.
Personally Identifiable Information
In order to place an order with SWS-Pearls, we require basic personally identifiable information such as your name, address, phone number. We collect this information so that we know where to ship your order to. In cases you would like us to ship the order to a location other than your billing address, we also collect this information.
We DO NOT collect nor store your credit card information – this is information is recorded directly by our payment processing companies.
Your shipping/billing address information is securely stored on our servers. During checkout, our checkout system collects your billing and shipping address, and then to avoid repetitive typing, simply passes your billing address to either PayPal, WorldPay or Amazon Checkout – so that you don’t have to fill this information on these sites again. It is PayPal and WorldPay that collect your credit card information – this is a very safe mechanism – since your credit card information is NOT visible to SWS-Pearls at any time and only submitted to those parties that absolutely require it. This passing of information happens only during checkout and for payment purposes only. Your information otherwise is not passed on, shared or distributed to anyone, anywhere for any other reason. During checkout, you can also optionally select to receive our newsletter and notices.
If you choose to send an item to an address other your own, the recipient will be able to identify the sender – another word, shipping to another address is not anonymous and the recipient will know at a minimum your last name.
In addition, optionally, while making a purchase you can register with our website. The registration requires a user name and password, and allows you to easily track your orders, process refund/exchange request and collect points.
Changing/Viewing your Personally Identifiable Information
Your shipping information and other information you have entered into our shopping system can be edited by yourself online by simply login into your account (if you have setup an account). If an account has not been setup and you would like to modify the information on file, we will need to verify your identity by requesting that you send us a photo id that can establish that you are indeed the owner of the record that you are requesting to view/modify. Our self-service editor can be accessed by clicking ‘Login Button’ from our home page; to view/modify this information without logging in you can contact our customer care team to request this information to be viewed/modified. You can also email us or call us – both the mail address and phone number are the footer of this page.
Information collected from you will be used for the purpose of sending information to you about our services, responding to your questions or comments, or as otherwise may be described at the point of collection (for example on a web form or sending information to your friend’s email that you provided). If you provide contact information, our staff may contact you to clarify your comment or question, to provide more detailed information to you, or, if you are an existing customer, to learn about your level of satisfaction with our services. Personal information that you provide will not sell to third parties. Also, we will not share or disclose any personal information except as needed to provide you the service you have expressly requested. We use outside shipping company to ship orders and payment processing company to accept payment from you.
If you have signed up for any of our promotional communications, such as newsletters or PearlClub, and would like to no longer receive such communications, you can easily request to by simply replying to the originating email with the note saying “unsubscribe’. You may also call us using our toll-free number or write to us with this request at the contact information provided at the footer of this page.
In order to ship your order to you, we use a wide range of shipping companies in addition to using Amazon fulfillment for some items. In order for us to ship with these companies, we complete way bills that provide information to the shipping companies with your address and name as part of our shipping process.
As you use our web site, our system collects server log data which includes, where possible, your IP address, your domain name, the type of browser and operating system you use, the pages you view, search requests, and in some cases data you submitted via web forms, and, if you linked to our site from another web site, that web sites. We aggregate this data and use it for statistical purposes. The aggregate information helps us to ascertain, for example, the volume of our web site users’ interest in portions of our web site, and to help us understand how to improve the navigation and content of our web site.
We use “cookies” on our site to help us serve you better each time you return. A cookie is a small element of data that a web site can send to your browser, which may then be stored on your system. The data collected from cookies helps us determine how many people visit this site and what pages of the site they view. We use this information to better serve all visitors as we improve our site content and design. Most browsers accept cookies automatically, but can be configured not to accept them or to indicate when a cookie is being sent.
We take steps to make all information received from you online as secure as reasonably possible against unauthorized access and use, including limiting access to such data to only those employees with a business need to know. The sensitive information (such as a credit card number) is encrypted with industry standard SSL encryption to protect your information.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Testimonials and Product Reviews
We post customer testimonials and customer product reviews on our web site which may contain personally identifiable information such as the customer’s first name. When you submit a comment to SWS-Pearls via the testimonial page or via email we reserve the right to post that comment on our Testimonial page without any further communications with you. If you would like your testimonial removed from our site you can easily request this by contacting our customer care team or calling us at the numbers provided at the footer of this page.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
Changes to this Policy
For privacy inquiries or for any questions on our privacy policies you may contact us by phone, chat, email or mail. Contact information is posted in the footer of this page.